08 Aug '18, 7pm

New VA secretary promises veterans better customer service and more medical options

WASHINGTON — In his first public speech since taking over the Department of Veterans Affairs, VA Secretary Robert Wilkie on Wednesday reiterated his promises to push that bureaucracy towards more customer-friendly practices and more flexible access for beneficiaries. "VA exists to make life easier for veterans,” he told a crowd of veterans at the AMVETS annual convention in Orlando, Florida. “So my prime directive is customer service. When a veteran comes in to VA, it is not up to him to get VA to say ‘yes.’ It is up to VA to give the veteran tools.” The comments echoed ones Wilkie made less than two months ago during his confirmation hearing on Capitol Hill, where he pledged to bring a more user-friendly experience to veterans navigating the massive federal bureaucracy . Unlike that testimony, Wilkie did not explicitly state he opposes privatization of department health p...

Full article: https://www.militarytimes.com/veterans/2018/08/08/new-va-...

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