30 May '14, 5pm

The audit that prompted @DeptVetAffairs #Shinseki's departure via @MilitaryTimes

The audit that prompted @DeptVetAffairs #Shinseki's departure via @MilitaryTimes

More than 60 percent of Veterans Affairs health facilities surveyed in an audit directed by senior VA leadership were found to have toyed with appointment dates and, in some cases, schedulers were pressured to game wait times to make them appear more favorable, according to a new VA report. As President Obama announced the resignation of VA Secretary Eric Shinseki on Friday, the department released the early results of a Veterans Health Administration audit of scheduling practices at VA hospitals — findings that ultimately led to Shinseki’s departure. Auditors found that VA’s complicated appointment system, pressures placed on schedulers and an unrealistic 14-day target to be seen by a doctor created confusion and “represent an organizational leadership failure” at the department. “Such practices are sufficiently pervasive to require VA re-examine its entire performance ma...

Full article: http://www.militarytimes.com/article/20140530/BENEFITS/30...

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#VA Secretary Shinseki resigns via @militarytimes

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