26 Jan '15, 7pm

VA News Releases: VA Announces Single Regional Framework under MyVA Initiative

Veterans are already seeing the impacts of changes made through the MyVA initiative. For example, at the suggestion of VA employees, the Department has made improvements to VA call center operations, to allow call center agents to suspend or resume certain benefit payments at the request of the Veteran, which eliminates additional steps typically required of Veterans. Also at the suggestion of employees, VA is working towards piloting improved signage in certain facilities, to make sure Veterans know where they are going and that directions are easy to follow.

Full article: http://www.va.gov/opa/pressrel/pressrelease.cfm?id=2672

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