30 Nov '12, 2am

VA claims-processing delays hit highest level in 20 years:

WASHINGTON — The time needed to process veterans’ disability claims shot up by nearly 40 percent last year despite years of effort by federal officials to streamline and shorten the process, records show. The times necessary to process education benefits and burial benefits, as well as the time needed to wind through the Department of Veterans Affairs appeals process, also increased in fiscal 2012. The disability-processing time is closely watched by Congress and veterans’ advocates as a measure of VA efficiency. In fiscal 2012, the average days to complete a VA disability compensation or pension claim rose to 262 days, up from 188 days in fiscal 2011, according to a recently completely VA performance report. The 262-day average is the highest that measure has been in at least the past 20 years for which numbers were available. The VA’s long-term goal is to get the process...

Full article: http://www.stripes.com/news/veterans/va-claims-processing...

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Congress orders VA to solve claims backlog:

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@russbengtson

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Related Stars and Stripes' veterans page VA claims-processing delays hit highest level in 20 years Disabled veterans endur...

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