20 Mar '17, 7pm

Report: More than one-fourth of vets' suicide hotline calls to go to backup lines

WASHINGTON — More than one-fourth of calls to the Veterans Crisis Line end up being redirected to other emergency response services because of ongoing problems with the services’ operations, according to a new report released Monday. Those problems persist despite leadership changes and promised reforms at the crisis hotline in the last year, and a years-long emphasis on suicide prevention efforts from Department of Veterans Affairs officials. “Staff did not respond adequately to a veteran’s urgent needs during multiple calls to the (crisis line) and its backup call centers,” officials from the VA Inspector General’s office said in the report. “Supervisory staff did not identify the deficiencies in their internal review of the matter.” Last spring, a similar report by the office found at least 23 callers to the crisis line were transferred to voicemail systems instead of r...

Full article: http://www.militarytimes.com/articles/unanswered-calls-ve...

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