29 Feb '16, 5pm

VA Statement in Advance of Anticipated Office of Inspector General Release Today of Administrative Reports on...

We appreciate that, in many instances, the OIG found no intentional wrongdoing; nonetheless these reports demonstrated the need for standardized training on scheduling across VHA. As part of “MyVA” transformation, VA has worked to improve our employee experience by working to modernize and enhance our scheduling processes in Vista, and leveraging industry to explore other potential commercial solutions. We have also strengthened leader and management training through a focused “Leaders Developing Leaders” program, and adopted “Lean” as the centerpiece methodology for our process improvement effort. We have also ensured that all employees involved in scheduling are retrained, while improving our processes as we update scheduling software. We have repeatedly said that where misconduct has been found, whether by the OIG or VA OAR, which has often moved ahead of reports from t...

Full article: http://www.va.gov/opa/pressrel/pressrelease.cfm?id=2753

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va.gov 26 Feb '16, 9pm

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va.gov 26 Feb '16, 6pm

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va.gov 08 Mar '16, 2pm

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va.gov 09 Mar '16, 9pm

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va.gov 24 Feb '16, 7pm

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