29 Jun '16, 8pm

VA Crisis Line director resigns, text messages go unanswered

VA Crisis Line director resigns, text messages go unanswered

The main call center for the Veterans Crisis Line is housed at VA facilities in Canandaigua, New York. The Crisis Line faces new charges that it is unresponsive to text messages and that many calls still go to backup centers. (Photo: Veterans Affairs) 841 CONNECT TWEET 15 LINKEDIN 1 COMMENT EMAIL MORE Four months after Veterans Affairs officials announced leadership changes at the agency's suicide hotline — and praised employees following a scandal over dropped calls — the line's director has resigned and some staff members still answer as few as one call a day. Documents obtained by Military Times indicate that Veterans Crisis Line Director Gregory Hughes, hired in January to lead the troubled call center after reports that callers were placed on hold or sent to a voicemail system, resigned effective June 17. Hughes' departure for family obligations comes as a government ...

Full article: http://www.militarytimes.com/story/veterans/2016/06/29/va...

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