03 Feb '17, 4pm

VA News Release: VA's National Cemeteries lead nation in satisfaction survey

NCA received ratings in the categories of: customer service, respectfulness of the service and interment and maintenance of the national cemetery, achieving an aggregate score of 96 out of a possible 100 points, indicating respondents are extremely pleased with their experience at VA national cemeteries and with its employees. The score for customer service was the highest received for this measure since the survey’s inception. Respondents also reported particularly high levels of satisfaction around the respectfulness of the service and interment and the maintenance of the national cemetery. In addition, respondents were willing to recommend NCA’s services to others.

Full article: https://www.va.gov/opa/pressrel/pressrelease.cfm?id=2858

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